11-11-2014 01:45 PM
Act! Premium Version 18.104.22.168, Hot Fix 1
I have users using Web, Remote Sync and direct desktop connections to our database.
|n-+r| seems to finds its way into some of our memo and note fields.
Example " are over. |n-+r|c. I will"
Looking to keep this from happening randomly.
Let me know if you know the cause of solution.
09-29-2015 12:03 PM
Have not been able to replicate it though I tried with typing and pasting info. I haven't tried it on another database. I haven't spent much time on it, just a brief look at it. According to the customer he sees it on records on his machine that are fine on the server.
They have a support contract so I have already recommended they call them.
09-30-2015 06:42 AM
We only use one ACT database here.
It hasn't been limited to web or desktop versions.
Searching the database for "n-+r" returns many results but none that actually show the "|n-+r|".
It appears in notes, histories and memo fields so it hasn't been a big priorty It has not appeared in any of our data analysis.
I can not replicate it on demand. I've only gotten reports from other users when it shows up. I myself have never had it happen to me. Users only notice it when going back to a contact later.
My best guess is it is a return comand in ACT that is not properly saving/being being displayed correctly. Often when it appears a letter is missing from a word. " I will follow up in a mont|n-+r|"
11-11-2015 12:56 AM
I notice this problem too and it seems to happen when 1) there are line breaks (Ctrl + Enter) in the Memo field and 2) using Mozilla. After a profile with memo fields with line breaks have been saved in Mozilla, when viewed in ACT for Windows, the line breaks disappear and in its place are the |n-+r|.
11-11-2015 02:21 AM