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merge to email does not work--version 11 (2009)

Copper Contributor
Posts: 72
Country: USA

merge to email does not work--version 11 (2009)

All was working fine until mid-day yesterday. We are running ACT 2009 Premium with word 2007 The error only occurs when users select Write > Email Message (from template) and choose a Word template.

Specific error message:

Unable to cast COM object of type 'Redemption.SafeMailItemClass' to interface type 'Redemption.ISafeMailItem'. This operation failed because the QueryInstance call on the COM component for the interface with IID '{A095BE2D-1543-46BE-18653034BF87}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: merge to email does not work--version 11 (2009)

Hello alkaye,
See if dlunceford's suggestion in the following post resolves your issue: http://sage.lithium.com/t5/ACT/Act-will-not-merge-and-send-contacts-and-email-template-Getting/m-p/4...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 72
Country: USA

Re: merge to email does not work--version 11 (2009)

Thank you..YES..that worked...I like smart people~!