10-18-2016 08:42 AM
Do the contacts which you send emails to actually get histories recorded to them automatically?
The Email field under Latest Activities counts the last time there was a history entry regarding "E-mail Sent".
10-19-2016 02:33 AM
There are a few reasons why this could be happening. The following Knowledgebase article offers solutions to these issues: http://kb.act.com/app/answers/detail/a_id/19948
Please try working through the solutions, testing along the way.
06-14-2017 07:49 AM
Is there a way to update the latest activities after changing the result when editing history? For example, my ACT email plugin was randomly disable so I had to go back and manually attached emails that were not captured. I then wanted to make sure that the history for those attachments reflects that the email was sent and not simply attached.
Right now, if I edit the history from "E-mail Attachment" to "E-mail Sent" it does not get reflected in the Latest Activities
06-14-2017 10:16 AM - edited 06-15-2017 02:35 AM
The Last Activities - E-mail field is only ever updated when a new history is created with the result "E-mail Sent", and does not update on the change of a history result.
To update the Last Activity field manually, you'd have to add a new history with this result. You could then delete the history record without affecting the date in the Last Activities field to keep your data tidy.
You could do this fairly quickly by selecting all the emails in Outlook that weren't recorded in Act, then Quick Attach them from the Add-ins tab. Then in Act!, Lookup > Contact Activity, then select the date of the earliest email that wasn't recorded, and filter the history items to only include E-mail Attachment histories. You can then select all the contacts in the lookup and add a history to all of them at once with the result E-mail Sent to update the Last Activity date to today's date.