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last email date not = last email sent!

Astute Commentator
Posts: 33
Country: USA

last email date not = last email sent!

The 'last email date' shown does not reflect recent emails from RDB  users. IE: A new contact's last email date equals 6/4/2012, but when I view the history, the RDB user sent an email on 6/11/2012. The history 'results' show 'E-mail sent" on 6/11/2012. This only affects a few contacts, but I can't figure out why or how to avoid this in the future.

 

I am also a RDB user, and all of my emails and 2 other RDB users show the correct 'last email' date.

 

Thank you, Judy - ACT! Premium 2011 Version 13.1.111.0, Hot Fix 6 

Judy
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: last email date not = last email sent!