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keyboard shortcut for schedule won't save?

Copper Contributor
Posts: 74
Country: United States

keyboard shortcut for schedule won't save?

folks,

 

i'm trying to save a keyboard shortcut for schedule, and it won't save?  I tried both the activities we made and the defaults - any ideas?

 

thanks 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: keyboard shortcut for schedule won't save?

What version of ACT! are you using (Help/About ACT)?

What is the specific shortcut you are trying to use and for what action?

Are you receiving an error or other message when trying to save the shortcut?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 74
Country: United States

Re: keyboard shortcut for schedule won't save?

act 11

trying to do a shortcut for scheduling a custom activity (but i tried other scheduling and it didn't stick)

no error whatsoever

 

thanks

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: keyboard shortcut for schedule won't save?

What is the shortcut command you are trying to use? (ie, Ctrl+K, etc)

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 74
Country: United States

Re: keyboard shortcut for schedule won't save?

thanks again for the response

 

i tried alt A

 

and i tried cntrl O

 

i didn't write over any existing - should I?

 

can you do this on your version of ACT 11?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: keyboard shortcut for schedule won't save?

As long as the shortcut is not assigned to another command, it should work. In the Assign Shortcut dialog box, it should tell you if the shortcut you are choosing is already in use (in the "Shortcut currently assigned to" box). Ctrl+O is already assigned to the Open Database command by default. I tried Alt+A for a custom activity and it worked fine for me.  Try using Ctrl+K for the Schedule Vacation command as test.

 

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 74
Country: United States

Re: keyboard shortcut for schedule won't save?

I tried that vacation cntrl K and it didn't stay

 

it also didn't stay with another person's, so i assume it's not a pref thing

 

any ideas?

 

thanks

Copper Contributor
Posts: 74
Country: United States

Re: keyboard shortcut for schedule won't save?

i should add that i did the cntrl K, said ok to close the window

 

then openened up the customize window again (without closing the DB) and it was there

 

when i closed the DB and reopened it, that's when it was gone

 

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: keyboard shortcut for schedule won't save?

I have duplicated the issue you described and have reported it for further research. An update will be provided if the status changes or if an alternative work-around to this issue is identified.

 

This only seems to be the case with custom activities under the "Other Activities" menu.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 74
Country: United States

Re: keyboard shortcut for schedule won't save?

thanks

 

by "an update will be provided" do you mean i will get an email about it, or what exactly?