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invalid serial number

Avid Listener
Posts: 17
Country: United Arab Emirates

invalid serial number

hi

my name is shameer.

i had server on which i installed ACT premium for WEB.

i got a new server and i used the old server name and ip address in the new one.

when i tried to register & activate the ACT in the new server,i am getting error message

 

error

"the serial number you have entered not invalid please reenter the serail number or call the number below for assistance"

could you give a solution for this

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: invalid serial number

Copper Super Contributor
Posts: 54
Country: Canada

Re: invalid serial number

Do you have more than one license? If you try using a regular Act Premium license in the Act Premium for Web app, it can sometimes give that error.
Michael Kadlec
Act! Certified Consultant
Corelogix Corporation