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image file in attachment in activity tab and scan documents directly into ACT

Copper Contributor
Posts: 74
Country: United States

image file in attachment in activity tab and scan documents directly into ACT

I'm having some wierd affects with attachments in the activites tab.  If the attachment is a jpg or other image file, when a user click on it, the error is:

 

I looked at KB 13651.  And tried both solutions with no change.

 

This error only comes up with image files, not pdf or doc.

 

So I found a work-around, to make the attachment a shortcut link, not a file.  This worked great.

 

Only problem, when any users goes in after creating the link/shortcut, ACT somehow reverts it to an attachment and I get the same error.  The attachment itself is called blahblah.lnk but the image is not the shortcut image anymore - it's the attachment image.

 

Any ideas?

 

 

Also, does someone have a recommendation for a simple scan-and-attach-to-act-in-one-click type addon?  Nothing additional, just scan and it goes to documents in ACT. 

 

thank you

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: image file in attachment in activity tab and scan documents directly into ACT

Copper Contributor
Posts: 74
Country: United States

Re: image file in attachment in activity tab and scan documents directly into ACT

sure,12.0.409.0 hotifx 4

 

"

There was an error opening attachment. It may have been deleted by another user or it was created on a database that does not synchronize attachments.

"

 

thanks