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i can import all csv fields except Contact field???

New Member
Posts: 3
Country: USA

i can import all csv fields except Contact field???

[ Edited ]

this issue is with all the computers in our ofice.

 We are importing data since months.

Recently

when we try to import these fields of csv :

Contact| Company   | Phone |  Mobile |   Email      |   Website | State| Country| Satus/ ID| Referred by  |

Robin   | KFC             |  123     |   2334  |  a@a.com |   a.com    | CA     | USA      |   Client    |    Ny Times  |

 

we succefully import all contact fields

However

we cannot get the contact name that is ROBIN???

 

we get rest all her details but not her contact name?

 

This is very unusual? this never happened before. Can anyone please help.

 

Thanks in advance Smiley Happy

 

[Edit: personal email addressed removed. please use signature or private message]

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: i can import all csv fields except Contact field???

New Member
Posts: 3
Country: USA

Re: i can import all csv fields except Contact field???

thanks you for your reply, i donot maintain first name and second name

i put them in Contacts only

eg Robin Smith

 

so in my excel sheet i have Robin Smith as contact and when i import the file

i set the sync of Contact(excel Sheet) and contact (of Act)

i even preview the matches by clicking next....next....next.... it shows the name Robin Smith in the preview box

but i just doesnt import in the actual contact list!!!!

 

i hope i made you understand my problem... if you need any further details please let me know...

i am in a real trouble

Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: i can import all csv fields except Contact field???

Hi sasha_woodz,

 this KB might be of help: http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2610...

 

I've had the same issue and this workaround worked for me.

 


New Member
Posts: 3
Country: USA

Re: i can import all csv fields except Contact field???

[ Edited ]

your reply helped us spot the issue, thank you Ben

but

i want to Match Records On : emails and then on as none

and the enable duplicate checking in the database is checked in my database

 

so will this be an issue

Act doesnt not understand similarity logic thats well

eg John Smith and John Smith Designing will be considered as two different names....

however their emails are same, eg john@smithdesign.com will be same in both the contacts, so we can succefully identify the duplicates, contatcs is just not working well for us...

 

Any suggestions?