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history records in a user's computer

Nickel Super Contributor
Posts: 346
Country: USA

history records in a user's computer

V19.1 Premium 

 

Why could it happen that the history records can be viewed on the server but not from the computer of one of the users?

 

In one of the tests I sent emails trying to create history records, apparently the history records are not created, but when I look for the same contact on the server ... those history records were created...

 

This only happens in a user's computer, in the rest this does not happen.

 

Thank you for any ideas.

Juan Carlos Otero
juancarlostero@icloud.com
Copper Elite Contributor
Posts: 127
Country: Germany

Re: history records in a user's computer

Histories are probably showing only a FILTERED VIEW on the user's computer. Check especially for the filter "Users" in the history TAB, as this one in only a "Button" with the settings "hidden" and only visible when clicking the button.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de