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history records in a user's computer

Nickel Elite Contributor
Posts: 521
Country: USA

history records in a user's computer

V19.1 Premium 

 

Why could it happen that the history records can be viewed on the server but not from the computer of one of the users?

 

In one of the tests I sent emails trying to create history records, apparently the history records are not created, but when I look for the same contact on the server ... those history records were created...

 

This only happens in a user's computer, in the rest this does not happen.

 

Thank you for any ideas.

PRAXI SOLUTIONS INC (CRM and FSM Solutions)
contactus@praxisol.com
customercare@praxisol.com
https://www.praxisol.com/solutions
Nickel Super Contributor
Posts: 328
Country: Germany

Re: history records in a user's computer

Histories are probably showing only a FILTERED VIEW on the user's computer. Check especially for the filter "Users" in the history TAB, as this one in only a "Button" with the settings "hidden" and only visible when clicking the button.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de