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external component has thrown an exception

Tuned Listener
Posts: 26
Country: USA

external component has thrown an exception

I am attempting to launch a remote database and I get the error message "external component has thrown an exception."  ACT! will not launch as a result.

 

I am using  ACT! Premium 11, version 11.1.183.0. Hotfix 4

 

I have tried everything short of uninstalling ACT! and cutting a new remote.  I did the whole actdiag thing, rebuild, etc.

 

Any ideas please?   Thank you folks.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: external component has thrown an exception

Did this remote ever open correctly? 

Are you able to create and open a new database (file > new database)?  If you are, it could be that the remote did not restore correctly.

If you are unable to get to the basic Act! screen to attempt to create a new database, locate the Act! Demo database (Search for *.pad) and double click on it.  This is to test the installation of the program. 

What operating system are you running?

Greg Martin
Sage