12-09-2010 02:13 PM
three possiblitties that I can see.
1) you are not on the contact List - this button is not active from the contact detail view
2) you don't have rights to export to excel as defined in tools, define users
3) you have an unsupported version of MS office (For example if you have office 2010 and ACT 2010)
4) something may be broken
12-09-2010 06:16 PM