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error when uploading attachments

New Member
Posts: 2
Country: United States

error when uploading attachments

[ Edited ]

We are using ACT Premium for Web  Version 9.0.1.56

Lately, when anyone tries to add any type of attachments to the contact the are receiving error:

"Can't move focus to the control...." screenshot below.

How can it be fixed?

 

 

[addition to post] When I log on to the server directly and and run ACT for web, I am able to add attachments/documents without issues.

 

Message Edited by transcare on 12-04-2008 08:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: error when uploading attachments

Do all users have this issue?  What version of Internet Explorer are you using?  Make sure that IE security settings are not set too high (allow for scripts to run) and the pop-up blockers are off.  Also make sure that web database URL has been added to their trusted sites.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: United States

Re: error when uploading attachments

We are using IE 6 and 7. This has been tried from multiple computers and accounts with different rights, and all have same issue.