10-08-2009 02:36 PM
When selecting Type: Other, the Results choices for emails does not include Email Received. Is there a way to add or edit Result choices? It is not consistent with the Results options found for Calls. Our company uses Gmail and this would be an solution to manage communications and provide activity reports to management.
10-12-2009 12:12 PM
Unfortunately, for the incoming emails, there is not. All emails that come in and are attached to history are desinated as an Email Attachment or Email Auto Attached.
If you would like to see this functionality added to the program in an update or future release, please post your request on the Share Your Ideas discussion board in this forum, by clicking on the corresponding tab at the top of this page.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.