02-17-2016 04:57 PM
Need a little help please.
Premium Version 18.0.501.0, Update 6 (installed
Windows 10 Pro 64
Microsoft SQL Server 2008-Express Addition
If I try to send an email from ACT the following happens:
Error-System is not configured to run this application
Object reference not set to an instance of an object
When sending email from template the following happens:
Merging Records/merging contact 1 of 1
Object reference not set to an instance of an object (after maybe 5 minutes of nothing happening)
02-23-2016 11:05 AM
I am logged is as administrator in both accounts. The person I am sending the template to has an email address in ACT.
I tried again this morning. I have a better explanation now. First I sent a template to someone and it worked. I tried again later and it did not work and ACT closed down. I started ACT again and was able to send the template.
02-24-2016 04:06 AM
02-24-2016 05:04 AM
I only have Act on my office machine.
This function is actually under shortcut-advanced. Act and Outlook already had the administrator block checked so I uncheck, applied, then rechecked and applied on both.
I tried to send a .adt remplate using the demo database. The contact I used did have an email address but got "Operating System not configured to run this application". After ok Act closed.
02-24-2016 05:41 AM
I change Word to run as Administrator and the problem seems to be gone. Let me see what happens over the next couple of day and I will get back to you. It would seem that not only ACT and Outlook must run as administrator but if you are using a Word template then Word must also run as Administrator.
Thanks for your help.