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email not attaching to history ? Window10 ACT 17 Pro

Copper Contributor
Posts: 37
Country: United_Kingdom

email not attaching to history ? Window10 ACT 17 Pro

Not a big issue but would like to get it sorted. Running Windows 10 and ACT 17. eMails for soem reason have stopped attaching to the history tab.

All the preferences are set correctly. Add-ins are in the right place etc. What should the Load Behavior be set to in the registry please. Could that be the problem?

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: email not attaching to history ? Window10 ACT 17 Pro

Can you let us know Outlook version as well please.

Copper Contributor
Posts: 37
Country: United_Kingdom

Re: email not attaching to history ? Window10 ACT 17 Pro

We are using Office 2013

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: email not attaching to history ? Window10 ACT 17 Pro

[ Edited ]

Below are articles that might help but do check that the ACT address book is available in Outlook first.

 

Office 2013 registry settings

 

http://kb.act.com/app/answers/detail/a_id/37189/kw/addins

 

General ACT - Outlook not saving to history issues. 

 

http://kb.act.com/app/answers/detail/a_id/19948/kw/outlook%20act%20registery%20load/related/1