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email merge crashes with error message

New Member
Posts: 2
Country: United States

email merge crashes with error message

When trying to email and/or email mailmerge I sometimes get the following message which locks up my system. I have to reboot computer before I can email again.  And that may be one email or it will work for a month and then the error comes back.  No identifiable cause.....

 

"Creating an instance of the COM component with CLSID (0006f02a-0000-0000-c----0000000000046)from the iclass factory failed due to the folowing error 8004005."

 

I am on 10.0.3 ACT premium

 

I tried cd:c/program files\act\act for windows then typed "regsvr32 redemption.dll".  

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: email merge crashes with error message

A reboot always fixes it?

 

Sounds like the system is running out of resources

 

Using Outlook? What version?

 

How big are the merges?

New Member
Posts: 2
Country: United States

Re: email merge crashes with error message


Using Outlook 2003.

The Mail merge can be one or many emails