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email history, some of my users get history for messages they sent, others only for received!

New Member
Posts: 9
Country: USA

email history, some of my users get history for messages they sent, others only for received!

[ Edited ]

I was playing with a report for history yesterday and noticed some of the email history entries for a few of my users said "To:" and then the person who got the email.  Most people, including myself only have history in our own records for emails we received.

 

I would like everyone to have a history for sent and received email.  Any ideas, comments?

 

Thanks,

 

Patty

Message Edited by Patty_Act_User on 09-09-2008 02:50 PM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: email history, some of my users get history for messages they sent, others only for received!

The e-mail integration in ACT! only records the e-mail in the history of the receipient(s), not the sender.  There are two ways I can think of to get emails into the sender's history:

 

1) The sender can add their address to email in the Bcc: line of the message

2) You can go into your Sent items folder and manually attach the messages to your contact record

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.