email history, some of my users get history for messages they sent, others only for received! [ Edited ]

[Patty_Act_User]

I was playing with a report for history yesterday and noticed some of the email history entries for a few of my users said "To:" and then the person who got the email.  Most people, including myself only have history in our own records for emails we received.

I would like everyone to have a history for sent and received email.  Any ideas, comments?

Thanks,

Patty

Message Edited by Patty_Act_User on 09-09-2008 02:50 PM

[ghollister]

The e-mail integration in ACT! only records the e-mail in the history of the receipient(s), not the sender.  There are two ways I can think of to get emails into the sender's history:

1) The sender can add their address to email in the Bcc: line of the message

2) You can go into your Sent items folder and manually attach the messages to your contact record