06-03-2010 02:00 PM
I am a seasoned ACT! User since 1994. I now have ACT Premium 2010 and am using it with Outlook 2007 on Windows XP. I am setup to attach emails as "E-mail subject, message and all attachments". The problem is when I send an email, either by replying or by creating a new one; the attached history loses the email body. The subject and attached files are there but the rest is blank. In Outlook’s Sent folder, the email is there and fine. I end up having to delete the history attachment and manually attach the sent email from Outlook’s Sent folder. Can anyone help me understand what’s going on here?
BTW I had the same issue with ACT! 2009.
06-04-2010 07:39 AM
06-09-2010 08:28 AM
I wish it would be so simple :-). I guess I was not clear enough. Of course I have to open the email in outlook to see it. That is when it comes out with a blank body. The email opens, the subject and attachments are there. The TO and CC fields are fine. But the email body is missing!!! When I look at the email I sent in the Outlook “Sent Items” folder, it is there and complete with all the text in the body. It seems that when ACT saves a screwed up copy of the email before creating the history item.
ACT! User since 94