10-29-2010 10:53 AM
I've researched threads on eMail history but none that I have read offered a solution to my problem:
Regardless of whether the contact is an Act! user in our system, or outside the system, no history records of the eMail or the attachment. Any help would be appreciated, and I am all too happy to provide any additional information that would get this feature to function. We are using act to track engineered project quotes and really need the eMail history to document the conversations between our engineers and those of our clients... Thanks in advance!
10-30-2010 02:01 PM
Have you tested if you write the email from ACT! rather than Outlook does the email attach as it may be the address it is seeing is not able to find the contact inside ACT!
11-01-2010 07:57 AM
The email history I am attempting to track is that generated inside Act! Premium. I have not been able to tempt Act! into recording any of the messages I send from within Act! itself.
11-01-2010 08:03 AM
Are the Act! icons/options appearing in Outlook (under Add-ins menu)? If not, it may be that the Act! database has not been added to the Outlook Address Book. Here is an article with steps: KB Article 21428
11-01-2010 08:20 AM
PS (Greg), I belive the article link you included is for Act! versus Act! Premium. I used the "Tools"\"Preferences"\"Email" controls and dialog boxes to configure Act! Premium to behave in a way that should result in email history being recorded...