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e-mail replys will not go through

New Member
Posts: 1
Country: United States

e-mail replys will not go through

I am using Act 2009, version When I reply to emails (I use the act e-mail as opposed to Outlook), the reply stays in my Outbox. If I copy and paste the actual e-mail address of the person I am replying to, and hit send, it will then send. Any ideas???


Chuck Mondo

RM Headlee Co

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: e-mail replys will not go through

Thank you for participating in the ACT! Community. Based on the information provided, your issue appears to be associated with a previously reported issue. An update will be provided if the status changes, or if an alternative work-around to this issue is identified. I apologize for any inconvenience this issue may cause.


The current workaround is to manually enter or paste the email address into the To: field and this will allow the message to send.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.