Community
Contact us | Act.com
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply

documents tab shows giant red X after sync

Accepted Solution Solved
ashdenise
New Member
ashdenise
Posts: 2
Country: USA
Accepted Solution

documents tab shows giant red X after sync

‎05-22-2012 02:26 PM

After syncing this morning, I am having trouble accessing attached documents on the documents tab. instead of a list of documents that have been previously attached to a contact, a large red X is all that is seen on the tab. Any idea what causes this?

Report Inappropriate Content
Message 1 of 3 (307 Views)
Reply
0 Kudos

Accepted Solutions
Solution
Accepted by topic author ashdenise
‎09-25-2015 03:20 AM
Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA

Re: documents tab shows giant red X after sync

‎05-23-2012 10:16 AM

Hello ashdenise,
Welcome to the Sage ACT! Community. This could be due to damaged ACT! preferences and/or your computer's video settings. Please see the following Knowledgebase article for suggested solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1836...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

View solution in original post

Report Inappropriate Content
Message 2 of 3 (450 Views)
Reply

All Replies
Solution
Accepted by topic author ashdenise
‎09-25-2015 03:20 AM
Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA

Re: documents tab shows giant red X after sync

‎05-23-2012 10:16 AM

Hello ashdenise,
Welcome to the Sage ACT! Community. This could be due to damaged ACT! preferences and/or your computer's video settings. Please see the following Knowledgebase article for suggested solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1836...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Report Inappropriate Content
Message 2 of 3 (451 Views)
Reply
ashdenise
New Member
ashdenise
Posts: 2
Country: USA

Re: documents tab shows giant red X after sync

‎05-23-2012 12:58 PM

Apparently the restart of the computer did the job. Thanks!

Report Inappropriate Content
Message 3 of 3 (299 Views)
Reply
0 Kudos