documents tab shows giant red X after sync

[ashdenise]

After syncing this morning, I am having trouble accessing attached documents on the documents tab. instead of a list of documents that have been previously attached to a contact, a large red X is all that is seen on the tab. Any idea what causes this?

[ghollister · Accepted solution]

Hello ashdenise,
Welcome to the Sage ACT! Community. This could be due to damaged ACT! preferences and/or your computer's video settings. Please see the following Knowledgebase article for suggested solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1836...

[ghollister · Accepted solution]

Hello ashdenise,
Welcome to the Sage ACT! Community. This could be due to damaged ACT! preferences and/or your computer's video settings. Please see the following Knowledgebase article for suggested solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1836...

[ashdenise]

Apparently the restart of the computer did the job. Thanks!