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desperate help, can't get 2013 to sync over internet

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Tuned Listener
Posts: 67
Country: United States
Accepted Solution

desperate help, can't get 2013 to sync over internet

I have created a db on the server that I can get to from the web via http://myfqdn/apfw. Works well.

 

Trying to sync a remote database.On server I installed ACt Internet sync service. On remote I did as well, but then found out it shouldn't be there, so I deleted it. i have act internet sync service started, it has the correct database added, i get the 2 arrows in the windows taskbar, I have accept incoming syncs checked off...I also have edited the .xml sync file, which was empty, but i added in the server and database (you would think this would get populated via the wizard?)

 

I have created this database 10 way. I have used the tools>sync database>setup remote synch 'wizard'. when i choose via the internet, the address i am putting in is http://myfqn/ACTInternetsync. I have noticed that 2x it used port 65100. It should not use that, it should use port 80 as that is what the web access uses to get to the database. I noticed that if I went back in the wizard, and choose 'network sync', it gives an option for the port, i change it to 80, then i go back, choose internet sync, and it gives me a database on port 80!

 

I have also created a database via tools>sync database>sync panel. then i set up a database with the sync set I created for the correct records. Again,depending upon what was done, I either get a database at 65100 or 80. The databases at 65100 are of no use if I want to use act via the internet, so I have been trying the 80s only.

 

BUT NOTHING WORKS. on the remote machine, i always get, unable to connect to the sync server! 

 

I have turned off the firewalls on both sides, still nothing. I know the database is there as I can get to it via apfw!

 

Any help is appreciated. thanks.


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Solution
Accepted by topic author jbinbi
‎09-25-2015 03:20 AM
Moderator
Posts: 721
Country: USA

Re: desperate help, can't get 2013 to sync over internet

I would actually recommend using Network Synchronization across the Internet. A lot of times this is much easier to set up. You can find instructions on doing this in the following Knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/17536

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com

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Solution
Accepted by topic author jbinbi
‎09-25-2015 03:20 AM
Moderator
Posts: 721
Country: USA

Re: desperate help, can't get 2013 to sync over internet

I would actually recommend using Network Synchronization across the Internet. A lot of times this is much easier to set up. You can find instructions on doing this in the following Knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/17536

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Tuned Listener
Posts: 67
Country: United States

Re: desperate help, can't get 2013 to sync over internet

I actually called ACT tech support, as I spent about 20 hours trying to debug this.

They told me to change over to Network sync rather than Intenet sync.

Unistalled internet sync, installed network sync, changed to port 65100 on the router, Bingo, worked immediately!

Crazy.
Silver Super Contributor
Posts: 2,328
Country: USA

Re: desperate help, can't get 2013 to sync over internet

Sometimes the ISPs block things.  That's usually the problem once you've tried everything else.  I had an ISP that shall remain nameless but their initials are AT&T tell me once that they weren't blocking anything and it wasn't until I managed to escalate the call about three levels that the person on the other end of the line said "Oh yeah, we block that.  I'll unblock it for your account." when suddenly things started working just fine...

 

They're doing it for your own good of course.  :-)


Stan


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Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: desperate help, can't get 2013 to sync over internet

We setup Network Sync for our clients, we never use Internet Sync.

 

Network Sync always works.

 

Ben.