Community
Showing results for 
Search instead for 
Do you mean 
Reply

cant mail merge - act 9.0.1.162

Avid Listener
Posts: 49
Country: aus

cant mail merge - act 9.0.1.162

[ Edited ]
hi all
 
cant mail merge
 
with 9.01.1.162 - using act email
 
with a edited template
 
error : invalid arguement = value 1 is not valid for index
 
cant do it in default template either
 
same error message
 
cant go to actdiag to do database maintainence
 
error bulding the sql lists - doesnt show up our database in the database list
 
additional info : happens on machine on xp
 
in a shared environ - 10 users
 
but can replicate on another machine as well with the same user or different user
 
trying to narrow it down whether its our database or act program
 
but cant see as act installation as I cna replicate on another machine in our database logged in as me
 
please advise
 
urgent help needed
 
thanks in advance
 
 
 


Message Edited by assign on 03-25-2008 04:33 PM
Copper Elite Contributor
Posts: 118
Country: india

Re: cant mail merge - act 9.0.1.162

Are you using outlook along with act,
are you able to send email from act ( not mail merge )
do you get the error at the end of mail merge?
 
Avid Listener
Posts: 49
Country: aus

Re: cant mail merge - act 9.0.1.162

hi
 
thanks
 
I am not using out look
 
using act email
 
can send normal emails
 
but cant mail merge
 
thanks
 
Avid Listener
Posts: 49
Country: aus

Re: cant mail merge - act 9.0.1.162

hi
 
yes I GET THE error message at the end of mail merge
 
can do from write from write > mail merge
(both for edited and non edited templates)
 
but cant do it from act email
 
so it must be act email
 
demo works fine
 
what to do next
 
thanks heaps
 
sri
Copper Elite Contributor
Posts: 118
Country: india

Re: cant mail merge - act 9.0.1.162

Hi,
how many contacts do you have in the list when you perform a mail merge
try performing a mail merge for a small group of contacts. make sure these contacts have a valid email id
if you still have the issue try a maintenance on the database. follow this online kb
make sure act is closed when you try this maintenance
if you still have issues with mail merge try creating a new database, and import your existing database into it. follow this online kb 
Avid Listener
Posts: 49
Country: aus

Re: cant mail merge - act 9.0.1.162

hi karthik
 
sorry
 
its inconsitent
 
now I cannot do it either via mail merge or act email
( both for custom temp and default templates )
 
it appeared that I could do it with mail merge but no
 
either with act email or mail merge
 
can you advise me
 
thanks
 
 
Avid Listener
Posts: 49
Country: aus

Re: cant mail merge - act 9.0.1.162

hi karthik
 
its for a company which has 10 contacts
 
but I can do it if i do it via write > email from template > then select my own template and send it to the company and record history
 
this is the only way I can do it
 
all of them valid email addresses
 
I did the database maintainence thru act diag already
can you advise me
 
thanks
 
Copper Elite Contributor
Posts: 118
Country: india

Re: cant mail merge - act 9.0.1.162

Hi,
i believe you have tested this issue with another database.
in this case you can try creating a new database, and import the original database into it. try this kb for import