01-13-2011 07:31 AM
Hi, I'm using sage ACT 2011 and I have a database installed in a server computer and when I try acessing the database from other computers it gives me an error saying it cannot find suplemental files folder for this database. I edited the .pad file to point to the right direction and also change the host to the ip of the computer hosting it, and I made sure that "share database" is checked and that the folder is being shared. What can it be?
01-13-2011 02:15 PM
There are many things it could be including permissions, windows firewall and antivirus. I would try turning off the windows firewall in services first and if not go to the knowledge base and read a couple of the articles like
01-13-2011 02:47 PM
Thank you for your reply. The firewalls are off, the problem was with the "host" in the PAD file. Apparently i had to include the workgroup domain along with the name of the computer. It is working now
01-18-2013 09:53 AM
01-18-2013 12:50 PM
07-06-2013 02:25 PM
Please advise...I too am having the "supplemetal files" problem...it just happend recently when our network password expired...
Once I removed the network password...I could access ACT from a local desktop...
but NOT from a remote laptop using himachi..