Community
Showing results for 
Search instead for 
Do you mean 
Reply

cannot add groups in ACT Pro 2012 Version

Accepted Solution Solved
New Member
Posts: 3
Country: USA
Accepted Solution

cannot add groups in ACT Pro 2012 Version

[ Edited ]

I'm new to this, so please bear with me.  We are using the ACT Pro 2012 version and I'm having some issues with "groups."  There are currently 10 main groups and a total of 8 sub-groups set up.  It will not allow me to add anymore groups, change the name of a group, or move a group.  I have followed the instructions from the system and User's Guide (even though the only User's Guide we have is for the 2007 version) on how to do all this.  All I get is an error that says, "Value cannot be null.  Parameter name:  criteria."  Help.


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: cannot add groups in ACT Pro 2012 Version

This may be caused by Duplicate Checking being enabled and checking fields which you don't normally use.  Here is an article with instructions to disable Duplicate Checking: KB Article 24725

Greg Martin
Sage

View solution in original post


All Replies
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: cannot add groups in ACT Pro 2012 Version

This may be caused by Duplicate Checking being enabled and checking fields which you don't normally use.  Here is an article with instructions to disable Duplicate Checking: KB Article 24725

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: cannot add groups in ACT Pro 2012 Version

Thank you very much!  That seems to have taken care of the issue!