Community
Showing results for 
Search instead for 
Do you mean 
Reply

can't register or activate ACT after the hotfix3

Avid Listener
Posts: 17
Country: United Arab Emirates

can't register or activate ACT after the hotfix3

hi all,

i am using 2007 premium EX edition.

i run the hotfix 3 from my server.

after that it is asking me to re-activate the product eventhough it is already activated.

I am not allowed to use the online product activation as it appears that I have used all my 10 activation attempts.

 

do we have a solution for this?

should we call Sage to reset the tolerance level of the Serial number?

 

New Member
Posts: 9
Country: Philippines

Re: can't register or activate ACT after the hotfix3

Hi,

 

 

yes you need to call Sage for this issue, or try the following:

 

Go to www.act.com >support>Knowledge base>then on the "search by" choose "Answer ID" then type this numbers "14245"

 

Try it...

Your humble servant,

Patrix

Pro-ACT! Movement
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: can't register or activate ACT after the hotfix3

Avid Listener
Posts: 17
Country: United Arab Emirates

Re: can't register or activate ACT after the hotfix3

hi All,

i tried those steps in the knowledge base , but did'nt work.

i called Sage Dubai to get my phone activation code.

but they are saying that they cannot produce the phone activation code because i already got these codes more than 20 times.

 

they can only increase the tolerance level but it will not help me because it says cannot do an online activation.

 

do you have a solution for this??

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: can't register or activate ACT after the hotfix3

How many licenses do you have?

How many times have you tried to register?

Did you use the license on multiple machines?

Moderator
Posts: 4,395
Country: USA

Re: can't register or activate ACT after the hotfix3

Hotfix 3 installs the Protexis service.  Go to Start > Run.  Type in services.msc and click Ok.  Find Protexis Licensing V2 in the list and start the service.  If Protexis Licensing V2 isn't in the list, try applying hotfix 3 again.
New Member
Posts: 1
Country: United States

Re: can't register or activate ACT after the hotfix3

Hi Mike. I am also having concerns aboutregistering my ACT Fior Real Estate. It was purchased for our office and we want users on other office computers to be able to use it as well. Should it be installed on the other work stations, and should they also register their installation? How many times can our copy be registered?

thanks,

BigMac