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can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

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Copper Contributor
Posts: 74
Country: United States
Accepted Solution

can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

Hi folks,

 

Trying to import a csv file to add contacts quicker and easier from a webform, and the db won't take them.  I tried making a new db, and I get the same odd error.

 

the error is "could not load file or assembly Act.Framework.DataExchange.OutlookSync  etc etc ver 12.0.409

 

Any ideas?

 

thanks

 

 


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Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 74
Country: United States

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

thanks again for the help

 

as a last try before going home, i searched in act KB, and i swear this wasn't there before

 

anyway, this worked for me:

 


i had thought i should disabled duplicate checking, but it turns out that i needed to enable it, in a certain way:

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2610...

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Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

Copper Contributor
Posts: 74
Country: United States

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

thanks for the quick response

 

i'm going File/Import/textfile/map i developed

 

is that what you mean?

 

it goes through the process, then 1 second later, that error

 

thanks again

Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

What do you mean "you developed"?

You mean it's a custom map?

 

Have you tried with a defaul map or the demo database?

 

You might also have a look at:

http://blog.glcomputing.com.au/2009/07/connecting-to-act-by-sage-data.html

Copper Contributor
Posts: 74
Country: United States

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

"developed" was a bit lofty on my part, sorry - yes it's a custom map

 

when i do the default map, i don't get the error, but i also don't get the upload

 

i switched off the duplicate checking

 

i get the same error with the demo db

 

doesn't the error seem odd?  outlook.sync?

 

thanks

 

 

Copper Contributor
Posts: 74
Country: United States

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

i did check out your blog post as well - but didn't see anything that applies specifically to my issue
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

Ahhh... developed, I had assumed was with the SDK.

 

Can you try updating to 12.1 and see if that helps?

Copper Contributor
Posts: 74
Country: United States

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

really? you think that would help?

there is another thread on here about importing without success or error - i assume you've seen that

nah i'm scared of the sdk so far

Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

If you want a reliable import from webforms, you'd be best doing it via the SDK... or to use one of the add-on products to do it for you.

 

But yes, I'd definately go with 12.1 HF2... problem or not, it's a better build. Only think, if running a shared database, all systems need to be upgraded

Copper Contributor
Posts: 74
Country: United States

Re: can't import contacts from csv - Act.Framework.DataExchange.OutlookSync error

certainly, we'll assume an upgrade would be better

 

and we can assume that using the SDK would also be better for a specific solution

 

but  shouldn't ACT be able to import as it says it will?

 

i exported a record and changed just the account number, and when i imported it, no error, but no import either

 

thanks again for your time