Community
Showing results for 
Search instead for 
Do you mean 
Reply

backup failures

jt3
New Member
Posts: 5
Country: United States

backup failures

Occasionally the backup fails due to a specific word document attachment. Yesterday it was an attachment that was actually created almost 6 months ago. Is there a reason why attachments will cause a backup failure? Thank you.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: backup failures

What version of ACT! (full build from help | about)?

 

When it fails, what error do you get?

 

Has the file modified date changed?

jt3
New Member
Posts: 5
Country: United States

Re: backup failures

Act Premium 2009 for Web

I do not have the complete failure notice, just that the backup failed due to the specific document named.

I checked, and one of the other users had indeed opened the document in question but did not make any changes, just closed it. 

If I need more specific details, I will try to recreate the problem and note the actual failure notice.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: backup failures

Yup, please post the exact error and also the full version with build of ACT! for Web (from Help | about)
jt3
New Member
Posts: 5
Country: United States

Re: backup failures

I could not re-create it. I opened an attachment and closed it, ran a backup just fine. Looks like I will have to wait until the error occurs again on its own.

 

ACT Premium 2009 11.0 v11.1.183.0 Hotfix 1 

 

I will be in touch later. Thank you for your time.