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actshared.collections.dll error shutting down Outlook

New Member
Posts: 3
Country: USA

actshared.collections.dll error shutting down Outlook

[ Edited ]

ACT Version 16.0.291.0 Hot Fix 4

Outlook 2010, Version 14.0.7140.5002 (32 bit)

Windows 7 Professional Service Pack 1

Shared Database on Server

 

One of our users continues to get an error that shuts down Outlook. The Error References an issue with act.shared.collections.dll.

 

Ran a registry cleaner- did not fix issue.

Completely un-installed Outlook and re-installed. Did not fix issue.

Issue is isolated to one user.

 

Any suggestions or insight would be much appreciated.

 

T.J. Chapman

Silver Super Contributor
Posts: 2,328
Country: USA

Re: actshared.collections.dll error shutting down Outlook

Check and see if he has one or more bad email addresses for his contacts.  If he does remove them and then remove Outlook as the email client and add it back.  That recreates the address book that Outlook uses for Act!.  Also deleting temporary files is always a good idea.  I use CCleaner to do it.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Silver Super Contributor
Posts: 2,328
Country: USA

Re: actshared.collections.dll error shutting down Outlook

You might also run Eset's Online Scanner and Malwarebytes to make sure he doesn't have any viruses or spyware on his system.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!