activity alarms fails to clear after activity is cleared/completed

[ptrombetta]

With Act! Premium Version 18.0.501.0, Hot Fix 1 on stand alone computer (no server) running Windows 7 Professional Service Pack 1, after clearing an activity assigned to multiple contracts from the Alarms window [Clear Activity], the alarm window continues to display the alarm and will not clear by clicking [Clear Alarm] button. Clicking [Clear Activity] displays a window "This activity is currently cleared. Do you want to unclear it?" Closing the window [X] closes the Alarms window but it displays again in short time (5 minutes). How is a cleared message alarms cleared? Obviously a bug.

[Gary W]

Hi ptrombetta,

We can't replicate this issue. Does it occur for you on any other databases (i.e. Demo DB), or on any other PC's?

[Gary W]

Additionally, I would suggest updating to the latest Hotfix available. http://www.act.com/resources/downloads

[ptrombetta]

Thank you. I see three hotfixes available to download - Hotfix 2,3,and 4.. I currently have Hotfix 1. I assume Hotfix 4 includes all fixes included in Hotfixes 2 and 3.

[Gary W]

That's correct.