activity alarms fails to clear after activity is cleared/completed

[ptrombetta]

With Act! Premium Version 18.0.501.0, Hot Fix 1 on stand alone computer (no server) running Windows 7 Professional Service Pack 1, after clearing an activity assigned to multiple contracts from the Alarms window [Clear Activity], the alarm window continues to display the alarm and will not clear by clicking [Clear Alarm] button. Clicking [Clear Activity] displays a window "This activity is currently cleared. Do you want to unclear it?" Closing the window [X] closes the Alarms window but it displays again in short time (5 minutes). How is a cleared message alarms cleared? Obviously a bug.

[Gary W]

Hi ptrombetta,

We can't replicate this issue. Does it occur for you on any other databases (i.e. Demo DB), or on any other PC's?

[Gary W]

Additionally, I would suggest updating to the latest Hotfix available. http://www.act.com/resources/downloads

[ptrombetta]

Thank you. I see three hotfixes available to download - Hotfix 2,3,and 4.. I currently have Hotfix 1. I assume Hotfix 4 includes all fixes included in Hotfixes 2 and 3.

[Gary W]

That's correct.

[dandw2@hotmail.com]

This has been happening to me: Act! Pro Version 18.2.53.0, Update 6   I clear the activity, the activity shows in history, it doesn't show in contact activities, but it still shows in the alarm pop-up. Closing and restarting ACT! works, but that's kind of a pain (and it's a randomly occurring thing, sometimes a few times a day, sometimes once per day- but it happens every day).

Anyone else experiencing this?

[ch1p]

You could try View and then F5 to refresh to see if that clears them.

[dandw2@hotmail.com]

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@ch1p wrote:

You could try View and then F5 to refresh to see if that clears them.

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nope, that doesn't work - that only refreshes the main window (not the alarm pop-up). The activity does clear from the calendar, it just stays in the Alarm window. Once it happens, no other alarms will clear either (they all stay in the window). Interestingly, when a new alarm comes up - the alarm that didn't clear will update with the "regarding" field that was recorded in history. odd.

[dandw2@hotmail.com]

I just also noticed, when the activity doesn't clear from the alarm window (it is cleared under contacts, and shows the history under the contact) - I can't open a history tab (from the menu on the left side). odd.

[dayers]

I just replicated this problem using v21 with a slight difference. You can on average about 5 activities before the 6th one will hang. After that when you get the 'This Activity has been cleared. Do you want to unclear it?' question and answer no, you can clear the next activity. Eventually you'll get the 'Already cleared' message again and you can go through the same process. At one time I had 5 'Already cleared' alarms at the top of the list. I also noticed that if you leave them up long enough they will clear out of the list.

Here is my client's resolution:
My only resolution is to Snooze All for five minutes, close out of the database and program, then reopen. The event in question will now be cleared, the ones remaining will display in five minutes.

Anybody have a better solution?