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act1910update3.exe bails out of the install before it is complete

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

Hi Ed,

It's very strange that it's apparently getting to different stages of the install procedure each time before stopping. Does the installer itself completely exit when this happens?

Please could you have a look in Windows Event Viewer (Windows Logs > Application) for any errors or information around the time the issue occurs? Post a screenshot of anything suspicious looking.
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

[ Edited ]

@ch1p wrote:

Thanks Gary

 

Even the single URL that you posted at the top of the updates page would be an improvement.


FYI: The download center pages have been updated to make this link easier to find. Thanks for the suggestion!

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Solution
Accepted by topic author beb-jdcpa
‎05-25-2017 06:06 AM
Copper Contributor
Posts: 50
Country: USA

Re: act1910update3.exe bails out of the install before it is complete

Hi Gary,

 

Actually, I installed SP2 and that resolved the issue. Have no clue why the updater would not complete, but it would just stop and the progress bar would disappear and it would not show up thereafter in the task manager. With the SP2 installer, everything seemed to work okay, so I do not have this problem anymore. 

 

Thanks for your help!

 

Ed