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act1910update3.exe bails out of the install before it is complete

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Copper Contributor
Posts: 40
Country: USA
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act1910update3.exe bails out of the install before it is complete

I have the notifications coming up hourly that there's an update for act, which has me download act1910update3.exe and run it as an administrator. I do all that (have done all that SEVERAL times a day now) and it stops the upgrade about half-way through the progress meter. Any work-arounds or word there is something that will fix this?

 

Windows 10 Pro 64bit

Act! 19.1 update 2 installed (update 3 is the target)

Office 2016 64bit (Word is working)

 

Not sure what else to include here.

 

Thanks,

Ed


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Accepted by topic author beb-jdcpa
‎05-25-2017 06:06 AM
Copper Contributor
Posts: 40
Country: USA

Re: act1910update3.exe bails out of the install before it is complete

Hi Gary,

 

Actually, I installed SP2 and that resolved the issue. Have no clue why the updater would not complete, but it would just stop and the progress bar would disappear and it would not show up thereafter in the task manager. With the SP2 installer, everything seemed to work okay, so I do not have this problem anymore. 

 

Thanks for your help!

 

Ed

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Administrator
Posts: 3,994
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

Hi Ed,

When you say it stops, do you mean it gets stuck, or does the installer crash or show an error?
I would double check that any active Act! and Office (Word, Outlook, Excel etc.) processes have ended in task manager before installing.
Copper Contributor
Posts: 40
Country: USA

Re: act1910update3.exe bails out of the install before it is complete

Hey Gary,

 

The installer starts (when I run it as Administrator or as a standard user) and displays the installation progress bar then the progress bar advances to half-way across the status box before the status box disappears and no notice of further processing is given. No Error code, no message. This happens when the task manager has no Office processes running (even when the Office or Act! identified processes shown by clicking "more details" on the task manager screen are ended before the update is run, it stops).

 

Any further clues?

 

Thanks!

Ed

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Administrator
Posts: 3,994
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

Hi Ed,

Please could you try downloading and installing the update from the Download Center: https://www.act.com/resources/downloads
Would you be able to test installing the update as another Windows user on the same machine?
Bronze Elite Contributor
Posts: 1,376
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

Hi Gary

 

Can I make a suggestion please.

 

Could we have a url link against each update in the download centre to the article regarding what fixes or improvements are in the download. I know you can find this elsewhere but it would make sense to have a shortcut next to the download.

Administrator
Posts: 3,994
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

Hi ch1p,

 

That's a good suggestion. It would require a re-structure of the current What issues have been fixed in Act! updates? article so that individual updates could be linked to. I'll pass the suggestion along to our Knowledgebase Specialist.

Bronze Elite Contributor
Posts: 1,376
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

Thanks Gary

 

Even the single URL that you posted at the top of the updates page would be an improvement.

Administrator
Posts: 3,994
Country: United_Kingdom

Re: act1910update3.exe bails out of the install before it is complete

You mean like this? Smiley Tongue

chrome_2017-05-22_10-56-27.png

 

The fact that you missed it tells me it could be improved though. I'll send some feedback to the website team to find out how it could be improved.

Copper Contributor
Posts: 40
Country: USA

Re: act1910update3.exe bails out of the install before it is complete

Hey Gary,

 

I've tried this on all my machines (3 macs running parallels to support a windows environment and 1 pc, all with the same environment to the best of my ability to duplicate it, i.e., Windows 10 Pro 64bit, Office 2016 64bit, Act! 19.1 with all updates available on the download page referenced in the posts above) and yet the installer for the update 3 fails to complete. Occasionally (randomly as far as I can tell, I've done this numerous times on each machine expecting a different result, isn't that the definition of insanity?) it will come up with an update to the version spec in the "About Act!" window, but the notification there is a product update available persists. As of now, all show update 2 is installed but not update 3.

 

So it is not processing the update through to completion and it is not getting to the same place in the process each time before it terminates the update. Anything else I might try?

 

Thanks!

Ed

Copper Contributor
Posts: 40
Country: USA

Re: act1910update3.exe bails out of the install before it is complete

Hey Gary, 

 

Update, actually the machine I typed this on shows update 3 in the "About Act!" window, but prominently displayed in the lower right corner of my screen is the notification window advising me a new update is available. So there's at least one that is at update 3 whilst still notifying of an update available, but there is no update beyond 3 available on the download page.

 

Thanks,

Ed