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act v18 caller id

Astute Commentator
Posts: 41
Country: Israel

act v18 caller id

i know it's not a built-in option, but maybe someone knows

 

is there an app or a plugin that can create an activity once a call is answered?

Administrator
Posts: 1,312
Country: United_Kingdom

Re: act v18 caller id

What type of phone system are you using? There are quite a few phone system integrations with Act! - are using using a VoIP call software, or a hardware TAPI dialler?
Astute Commentator
Posts: 41
Country: Israel

Re: act v18 caller id

we have asterisk. currently using CrmAddons DialIT, but it can't serve this purpose
we also have Tapi integration which is flexible

also, in the same subject, i'm looking for the same result for emails. when an email comes through a specific mailbox, an activity will be created automatically
Administrator
Posts: 1,312
Country: United_Kingdom

Re: act v18 caller id

I'd recommend checking out http://actaddons.com - there's a lot of different addons available, you might be able to find something there. If not, you could try reaching out to one of the addon developers, they may be able to devleop a custom solution for you.