Community
Showing results for 
Search instead for 
Do you mean 
Reply

act premium contact link, in act premium web v18.2

Highlighted
Astute Commentator
Posts: 45
Country: Israel

act premium contact link, in act premium web v18.2

i can't get it to connect

i've installed the app itself in the outlook, and i get to the logon window in the outlook message where i have the user/pass/db/url fields

and i get a message saying the credentials are incorrect

 

i've checked to see that my act user is with api permissions and it does

what am i doing wrong?

 

my act is on premises v18.2 premium web

 

Administrator
Posts: 1,372
Country: United_Kingdom

Re: act premium contact link, in act premium web v18.2

Is the URL you're entering the same one that is displayed in the Act! Connect section of the Act program?

 

Act!_2018-03-12_10-27-46.png

Astute Commentator
Posts: 45
Country: Israel

Re: act premium contact link, in act premium web v18.2

i don't see that line

do i need a subscription for an on premises environment?

Nickel Super Contributor
Posts: 344
Country: Germany

Re: act premium contact link, in act premium web v18.2

In order to get the URL, you will have to install Act! Connect first:

 

http://kb.act.com/app/answers/detail/a_id/38287

 

Inside the article you will find download links for it.

 

And YES, you need an active subscription.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Astute Commentator
Posts: 45
Country: Israel

Re: act premium contact link, in act premium web v18.2

really? for an on premises setup as well?
Nickel Super Contributor
Posts: 344
Country: Germany

Re: act premium contact link, in act premium web v18.2

[ Edited ]

Yes....

 

https://www.act.com/products/connections

 

Quote:

Act! Connect

Connect with hundreds of popular apps that extend the power and reach of Act! Premium—a valuable subscriber benefit!

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Astute Commentator
Posts: 45
Country: Israel

Re: act premium contact link, in act premium web v18.2

thank you. i can't seem to find a pricing for it. where can i see it?
Nickel Super Contributor
Posts: 344
Country: Germany

Re: act premium contact link, in act premium web v18.2

As I can't find a reseller in your area, it would be my idea that you refer directly to Swiftpage International in Newcastle (responsible for Europe and "rest of the world").

https://www.act.com/en-uk/contact-us

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de