Community
Showing results for 
Search instead for 
Do you mean 
Reply

act premium 2011 won't synchronise with calendar

Copper Elite Contributor
Posts: 193
Country: Belgium

act premium 2011 won't synchronise with calendar

Hi,

 

I have a terminal server 2008 with ACT premium 2011 sp1 .

 

there is a serious problem with the synchronisation between outlook 2007 and ACT.

 

I have checked all the articles on the knowledgebase, but with no results.

 

the following links

 

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/27105/kw/synchronisation%20contacts

and

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/28351/kw/synchronisation%20contacts

 

when I want to synchronise the calendar with outlook; I get the message:  synchronisation has failed.

 

in the eventviewer I see no errors.

 

Can you help me how I investigate the problem and solve it?

 

Is there a log file so I can troubleshoot?

 

best regards

 

 

 

Daniel Dendooven
Retired Act! Certified Consultant
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: act premium 2011 won't synchronise with calendar

There are quite a few issues with the Outlook sync, especially with contacts outside North America ....

There are also issues with it under Terminal Services.

Did you log in as each user, give yourself admin access, then set up the email links to Outlook? You have to do this on TS
Copper Elite Contributor
Posts: 193
Country: Belgium

tRe: act premium 2011 won't synchronise with calendar

thanks; I will check it.

Daniel Dendooven
Retired Act! Certified Consultant
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: tRe: act premium 2011 won't synchronise with calendar

Quick question ... why do you want to sync to Outlook?
There might be better options ...
Silver Contributor
Posts: 1,813
Country: USA

Re: act premium 2011 won't synchronise with calendar

Also, to confirm, are outlook AND ACT both on the Terminal Server?

 

Can you sync if to an empty outlook profile?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider