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act prem for web 11 outlook 2007 intergration problem (vista)

New Member
Posts: 6
Country: Australia

act prem for web 11 outlook 2007 intergration problem (vista)

just installed act prem for web on our web server (iis 6.0) that points to our existing database server.

 

using ssl with a redirect to the /apfw dir

 

I download and install outlook intergration fine.

apon starting outlook 2007 in vista;

 

"the act prem for web address book cannot be accessed"

click on 'yes' to configure and setup the correct credentials including the web address and get;

'the act prem for web service cannot be reached at this time'

I cancel out of this and the following popup error occurs;

------------act premuim for web----- 

'the request failed with http status 404: not found

-----------

I have removed ssl and the same issue occurs

 

it seems it cannot find the correct url - how can I troubleshoot this from within outlook?

 

thanks in advance

 

 

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: act prem for web 11 outlook 2007 intergration problem (vista)

Please see if the information in the following Knowledgebase article helps to resolve the issue:

 

Error: "The ACT! Premium for Web service can not be reached at this time" when setting up Outlook® I...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 6
Country: Australia

Re: act prem for web 11 outlook 2007 intergration problem (vista)

thanks Greig,

 

installing the latest update on the client (11.1 hotfix 1 - australian version) does not solve the issue, nor does turning off UAC. This issue also occurs on our XP clients, and looks like an issue on the server side, and not the clients (404 error - see my last post).

 

both servers are running 11.1 hotfix 1

 

regards