06-23-2009 10:06 PM
just installed act prem for web on our web server (iis 6.0) that points to our existing database server.
using ssl with a redirect to the /apfw dir
I download and install outlook intergration fine.
apon starting outlook 2007 in vista;
"the act prem for web address book cannot be accessed"
click on 'yes' to configure and setup the correct credentials including the web address and get;
'the act prem for web service cannot be reached at this time'
I cancel out of this and the following popup error occurs;
------------act premuim for web-----
'the request failed with http status 404: not found
I have removed ssl and the same issue occurs
it seems it cannot find the correct url - how can I troubleshoot this from within outlook?
thanks in advance
06-25-2009 09:38 AM
Please see if the information in the following Knowledgebase article helps to resolve the issue:
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
06-29-2009 12:23 AM
installing the latest update on the client (11.1 hotfix 1 - australian version) does not solve the issue, nor does turning off UAC. This issue also occurs on our XP clients, and looks like an issue on the server side, and not the clients (404 error - see my last post).
both servers are running 11.1 hotfix 1