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act outlook keeps crashing

Accepted Solution Solved
Copper Contributor
Posts: 74
Country: United States
Accepted Solution

act outlook keeps crashing

hello,

 

on numerous computers, the act/outlook application crashes, says it's out of memory - this is upon opening the app, which sometimes doesn't start when computer is turned on

 

application is in the regedit startup list

 

 any ideas?  windows xp, outlook 2003

 

on act premium 11, haven't upgraded as i've heard horror stories

 

thanks


Accepted Solutions
Solution
Accepted by topic author jsheflin
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: act outlook keeps crashing

Try clearing out the historyqueue folder.

 

- End process on Act.Outlook.Service.exe

- Go to Start and select Run.

- Type in %appdata% and click Ok.

- Browse down to ACT\ACT for Windows <version>\HistoryQueue

- Delete the contents inside.

- Load Act.Outlook.Service.exe

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All Replies
Moderator
Posts: 4,395
Country: USA

Re: act outlook keeps crashing

Is the Act.Outlook.Service.exe crashing or ACT! and Outlook?
Copper Contributor
Posts: 74
Country: United States

Re: act outlook keeps crashing

 thanks for the response

 

just the Act.Outlook.Service.exe - neither outlook nor act crashes

 

 

Solution
Accepted by topic author jsheflin
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: act outlook keeps crashing

Try clearing out the historyqueue folder.

 

- End process on Act.Outlook.Service.exe

- Go to Start and select Run.

- Type in %appdata% and click Ok.

- Browse down to ACT\ACT for Windows <version>\HistoryQueue

- Delete the contents inside.

- Load Act.Outlook.Service.exe

Copper Contributor
Posts: 74
Country: United States

Re: act outlook keeps crashing

thank you - that seems to be the problem