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act- add in keeps crashing outlook

New Member
Posts: 14
Country: United_Kingdom

act- add in keeps crashing outlook

running Act! Premium Version 19.0.147.0, Update 5,

Moderator
Posts: 451
Country: United_Kingdom

Re: act- add in keeps crashing outlook

Are you receiving any error messages when it is crashing? or is the addin in the Inactive section of Addins.

 

If you could provide the version of Windows and Office it would also be helpful!

New Member
Posts: 14
Country: United_Kingdom

Re: act- add in keeps crashing outlook

no error messages the act add in appears in the inactive section of add ins.

windows 10 home, 64 bit

outlook 2016, office 365

Administrator
Posts: 4,024
Country: United_Kingdom

Re: act- add in keeps crashing outlook

Hi Simon,

 

Please check the solutions in the following Knowledgebase article under the heading "The Act! Add-in is disabled or not configured to load in Outlook":

http://kb.act.com/app/answers/detail/a_id/23022

 

There is also some further solutions in this article: http://kb.act.com/app/answers/detail/a_id/37366