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act 2009 operation failed when opening emails

New Member
Posts: 11
Country: canada

act 2009 operation failed when opening emails

I thought I saw an answer somewhere but can not seem to find it anymore.  I have an intermittent problem with outlook and act.

 

When I open/ reply to  emails I get a pop up window that says "the operation failed" and the word act is in the title bar.  When this happens I am not able to write emails and icons from the ribbon are missing/ grayed out. When  close the email and reopen it there is no problem.

 

this problem is getting worse (happening more often)  is there any way to solve this?

 

Thanks.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: act 2009 operation failed when opening emails

Is there any other details in the error?

 

If not, can you look in the Windows Event logs and see if there's an error there?

New Member
Posts: 11
Country: canada

Re: act 2009 operation failed when opening emails

 

hi the error seemd to stop, but it happened again today.

 

This is The windows event log:

 

Event Type: Error

Event Source: Microsoft Office Outlook

Event Category: None

Event ID: 0

Date: 4/14/2009

Time: 1:09:15 PM

User: N/A

Computer:

Description:

The operation failed.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: act 2009 operation failed when opening emails

ID: 0 isn't very helpful

Is there any other error before/after that?

 

Maybe try - http://support.microsoft.com/kb/312354

 

If not:

What version of Outlook?

Are you using Outlook as the email client or ACT! Email connected to Outlook?