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act 10.02 on sbs 2003 server upgrade

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Posts: 49
Country: aus

act 10.02 on sbs 2003 server upgrade

[ Edited ]
hi all
 
just wondering
 
did any one else have major problems
 
in updating from 10.01 to 10.02
 
our machine is thrown into choas
 
with all sorts of error messages
 
from 1603 onwards
 
eventually
 
ended up to remove sql components manually
and re install manually
to get back to 10.01
 
after 4 and half hours
 
dreaded to  upgrade to 10.02 now
 
just wondering
 
is there any standard procedure to upgrade
 
to 10.02 on sbs 2003 server
 
cleint machine running on windows xp sp2 is fine
 
waiting for your suggestions
 
thanks in advance
 
any one on this please
 
 


Message Edited by assign on 04-02-2008 03:58 PM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: act 10.02 on sbs 2003 server upgrade

This was a problem for a lot of users with the 10.01 update... it was for this that I wrote the Clean Install procedure. If you
ve done a clean install of 10.01, you could try the 10.02 update... maybe in Selective startup mode?
 
This is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall .Net Framework (all versions) - this does NOT apply to Vista users as .Net 2.0 is part of the OS and can't be uninstalled
Uninstall any MS SQL items from the Control Panel if istill there
Uninstall MSXML Services from Control Panel if it's still there
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install .Net 2.0 Framework from MS web site (only for XP, not Vista)- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en
Manually install MS SQL as per ACT! KB 19386
Install ACT! 10
Install ACT! 10.02 patch if the previous install was the previous build
Restore from Selective Startup Mode with MSCONFIG
Reboot