This was a problem for a lot of users with the 10.01 update... it was for this that I wrote the Clean Install procedure. If you
ve done a clean install of 10.01, you could try the 10.02 update... maybe in Selective startup mode?
This is a procedure I wrote to get the most clean install possible: Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall) Uninstall .Net Framework (all versions) - this does NOT apply to Vista users as .Net 2.0 is part of the OS and can't be uninstalled Uninstall any MS SQL items from the Control Panel if istill there Uninstall MSXML Services from Control Panel if it's still there Perform a Selective restart with MSCONFIG as per ACT! KB 14499 Install .Net 2.0 Framework from MS web site (only for XP, not Vista)- http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en Manually install MS SQL as per ACT! KB 19386 Install ACT! 10 Install ACT! 10.02 patch if the previous install was the previous build Restore from Selective Startup Mode with MSCONFIG Reboot