You must connect ACT! to the internet within the next 23 days or your ACT! license will be deactivated.

[ronrobins]

Does anyone have a solution for this error.     I have a current copy of ACT and spend 10 hours a day on the internet.    No help from technical support.

[Gary W]

Hi Ron,

Please could you try the following:

1. Running Act as an administrator in Windows.
2. Disabling UAC - http://kb.act.com/app/answers/detail/a_id/25665
3. Make sure any anti-virus or firewall software is configured to allow Act network traffic though the port exceptions detailed in this Knowledgebase article - http://kb.act.com/app/answers/detail/a_id/25125

[ronrobins]

Gary

Thank you for your suggestions.     I have already completed your steps #1 and #2.    Step #3 is beyond my ability.   We have three identical machines (hardware) all configured identically(software) on a network.   Mine is the only one with this error message.     It began randomly.     Initially, it said I needed to register and I followed the UAC disabling instructions.    Then, I got this new error.   

I finally got someone from ACT help line to respond.    He couldn't fix it.    He thinks the license file is corrupted somehow, but I won't hear from him again until today.    He is in India and is trying to find a work around.    

Thanks

Ron

[Gary W]

Thanks Ron,

Please keep us updated.

[ronrobins]

No luck with tech support so far.     I am now with "Level 3" in Arizona or New Mexico.  They've spent about 6 hours on it.  

[Gary W]

Hi Ron,

Please can you send me your ticket number via private message so I may check up on its status.

[ronrobins]

Thanks.    I appreciate it very much.

8010487900

I still haven't heard anything.

[ch1p]

If you are a single user ask ACT (Swiftpage) to issue a new free licence and see if registering it resolves the issue. (Support may have already tried this.) If support remotes and this works they can remove the old one.