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Yearly Activities with 2011-SP1

Copper Super Contributor
Posts: 61
Country: Australia

Yearly Activities with 2011-SP1

[ Edited ]

I am having major issues with creating yearly activities.

 

An activity set as timeless-use banner with a recurrence every year displays correctly in ACT! but shows up on the following day in Outlook.

 

As an added annoyance if you try to change the recurrence date in ACT! an error message pops up "Error - Activity changes could not be saved. One or more of the Contacts or Associations may have been deleted, or this activity may have been deleted."

 

Refresh the screen and the error message was right - the activity disappears from ACT!... but it is still in Outlook. A re-sync does not get rid of it either.

 

Could this be a new feature?

 

Update:

I have just finished experimenting and it seems that...

1. Any activity set to "yearly" suffers from the error mentioned when anything is changed, not just the recurrence.

2. The "next day appearance" only happens with a timeless activity.

 

Oh the joys of Service Patching...

Brett Merriman
ACT! Certified Consultant
Action CRM
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Yearly Activities with 2011-SP1

So this behavior is new to 2011 SP1 or it has worked this way also prior to SP?

Copper Super Contributor
Posts: 61
Country: Australia

Re: Yearly Activities with 2011-SP1

I had a similar issue when 2011 was first released however this was fixed Hot Fix 1.

Refer to the post http://community.act.com/t5/Sage-ACT-Premium/Creating-a-yearly-activity-in-2011/td-p/90702

 

Brett Merriman
ACT! Certified Consultant
Action CRM