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Wrong Contact Histories / Shared Database

New Member
Posts: 2
Country: USA

Wrong Contact Histories / Shared Database

Hello,

 

We are having an issue with our database that is in a shared enviroment.  It seems that if one of our remote users (Terminal Services) is viewing a contact at the same time as a local user and switches contacts the local user sees the history for the new contact, instead of history belonging to the contact they are currently viewing.

 

We are running:  ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3

 

Is this a known issue?  I couldn't seem to find it in the KB at all.

 

Thanks!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Wrong Contact Histories / Shared Database

Hello bboard22,
Welcome to the Sage ACT! Community. This may be a data refresh issue. The user should be able to refresh the view by pressing F5 on their keyboard and have the correct contact data display.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.