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Word template issues

New Member
Posts: 38
Country: United_Kingdom

Word template issues


Having some trouble creating/editing letter templates in Act 2011.

If I create a new template, it's usually ok. But when I go to edit a template and then save, it tells me the document is in use and I should try again later! Now I know it's in use as I'm using it, but surely that shouldn't stop me from saving changes to a template?

I can also sometimes save the amended template document (returnes no errors, but the 2nd time won't save the changes.

Other times I'll save a new template or an edited template and when I come to open it, it's a completely blank document.

Anyone come across this and know how to fix it?



Silver Contributor
Posts: 1,813
Country: USA

Re: Word template issues

you will need to do a restore as from a backup. We have seen this several times especially in a terminal server or remote desktop environment.

1) backup your database and get everyone out.

2) within ACT diag, (start, run, actdiag) detach your database

3) move your database out of hte original location via windows explore. (don't delete, just move to another location)

4) open ACT, choose file, restore, AS and restore to the original location and to the original name.


check and see if the problem is resolved.


If it's beyone what you're comfortable, please let me know.

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Jon Klubnik|
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 38
Country: United_Kingdom

Re: Word template issues

That's done the trick.

Thanks very much for your help.