08-15-2011 09:24 AM
Having some trouble creating/editing letter templates in Act 2011.
If I create a new template, it's usually ok. But when I go to edit a template and then save, it tells me the document is in use and I should try again later! Now I know it's in use as I'm using it, but surely that shouldn't stop me from saving changes to a template?
I can also sometimes save the amended template document (returnes no errors, but the 2nd time won't save the changes.
Other times I'll save a new template or an edited template and when I come to open it, it's a completely blank document.
Anyone come across this and know how to fix it?
08-15-2011 03:36 PM
you will need to do a restore as from a backup. We have seen this several times especially in a terminal server or remote desktop environment.
1) backup your database and get everyone out.
2) within ACT diag, (start, run, actdiag) detach your database
3) move your database out of hte original location via windows explore. (don't delete, just move to another location)
4) open ACT, choose file, restore, AS and restore to the original location and to the original name.
check and see if the problem is resolved.
If it's beyone what you're comfortable, please let me know.