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Word document not prompted to record to history on print

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Copper Super Contributor
Posts: 114
Country: USA

Word document not prompted to record to history on print

Client is using:

 

Microsoft Word 2019 MSO (16.0.12130.20334) 64-bit

Act! Premium Version 21.1.187.0, Update 4

 

Merge documents working fine with no errors.  Add-in tab is loading perfectly fine.  Can manually attach to contacts, can manually record history from the add-in.

 

However there used to be an automatic prompt to record to history when you print.  The prompt no longer appears, neither with regular print nor with quickprint.  (I had seen that suggested as a workaround).

 

The KB article related to this issue only addresses problems with the add-in being improperly installed or corrupt, which does not seem to be the case here.

 

This behavior is replicated on all users at the company (4 users).  These are all new PCs, freshly installed Office 2019, freshly installed Act Prem 21.1.

 

Any ideas?  They're okay with the manual clicking to Record History for now, but it's hard to sell them that their new Act upgrade actually took away some of their old functionality.

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
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Silver Contributor
Posts: 2,063
Country: United_Kingdom

Re: Word document not prompted to record to history on print

I have a horrible feeling that I have seen this as an issue with 21.1 version waiting on a fix. Will have a dig around in outstanding fixes and let you know.

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Copper Super Contributor
Posts: 114
Country: USA

Re: Word document not prompted to record to history on print

Thanks Ch1p.  Any known Defect log assigned?

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Highlighted
Copper Super Contributor
Posts: 114
Country: USA

Re: Word document not prompted to record to history on print

Bump.  Still getting regular complaints about this, still present in v22 Update 3

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com