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Word Template and Act MAIL MERGE problem

New Member
Posts: 1
Country: United Kingdom

Word Template and Act MAIL MERGE problem



Im using  


ACT! by Sage Premium 2009 (11.0) Version 


I just spent the last 2 hours creating this fantastic letter, in Act\Word (.adt)


i've given it just 2 reference fields Contact and Company


and when i go to create a Mail Merge it works all fine, but it DOES NOT insert the References, and yes i clicked on the 'contact' etc and didn't type it in. 


Any help will be appreciated, or i have to type up 80 letters 

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Word Template and Act MAIL MERGE problem

Try running one of the canned templates and see if they work.


If so, then you have an issue with you custom template.  In which case, perhaps you can cut and paste your content into a copy of one of the working canned templates and save it to a new file.


If the canned templates fail also, then you have some kind of an issue with the installation of Act! and/or Word.  If this is the case check out and search on mail merge.