09-08-2009 09:36 AM
ACT! by Sage Premium 2009 (11.0) Version
I just spent the last 2 hours creating this fantastic letter, in Act\Word (.adt)
i've given it just 2 reference fields Contact and Company
and when i go to create a Mail Merge it works all fine, but it DOES NOT insert the References, and yes i clicked on the 'contact' etc and didn't type it in.
Any help will be appreciated, or i have to type up 80 letters
09-09-2009 09:05 AM
Try running one of the canned templates and see if they work.
If so, then you have an issue with you custom template. In which case, perhaps you can cut and paste your content into a copy of one of the working canned templates and save it to a new file.
If the canned templates fail also, then you have some kind of an issue with the installation of Act! and/or Word. If this is the case check out help.act.com and search on mail merge.