08-03-2016 04:01 AM
08-04-2016 04:08 AM - edited 08-04-2016 04:10 AM
Are the calendar entries shown when accessing Act Premium Web though the Desktop interface?
Is this happening for all users of the Database?
Does the issue occur on other databases, i.e. the demo db?
The preferences files you mention are for the locally installed Act software, not Act for Web. You can find the location of the web user preferences using the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/19757
08-04-2016 08:00 PM
I can see the calendar entries ok on the desktop app
thanks for letting me know about the correct directory for the web preferences. I went there and deleted the contents for the pref files, same result after they were rebuilt upon mobile app login.
I have no demo database installed
08-05-2016 02:18 AM - edited 08-05-2016 02:22 AM
Are the activities scheduled for you, or for other users? The mobile web interface is intended to show only your own personal activities.
When you say the desktop app, do you mean the installed version of Act, or the web interface accessed through a desktop web browser? The latter is the one of interest.
I would suggest creating a new test database and adding a couple contacts and activities to test if the issue is database specific.
08-05-2016 04:20 AM
Also, not to confuse topics, another issue is that I need to restart the SQL Server (ACT7) service every time I restart my PC even though it says it's Running/Automatic...otherwise I can't connect to a database. I saw this in the Windows 10 article on this board, but holy cow I can't restart it every time my pc restarts...doesn't sound like these two issues are related though....
I will try your suggestion when I get some time...
08-05-2016 04:33 AM